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Refund policy

Refund policy

Returns 

Store Credit only, within 30 days of the package being received by the customer.*

To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please be aware that store credit only applies for the original amount paid on products, NOT shipping charges.

In case of exchange, the buyer pays return shipping as well as a re-shipping fee for the replacement item.

Several types of goods are exempt from being exchanged:

- Gift Cards 

- Waist Trainers

- Injections 

- Opened Pills

- Soaps


To complete your store credit, we require a receipt as proof of purchase. 

Without a receipt, your store credit will not be processed.

Please do not send your purchase back to the manufacturer. 


There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 30 days after delivery 


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund in the form of store credit will be processed within a certain amount of days. 

We reserve the right to decline any return for any given reason.


Sale items (if applicable) 

Only regular priced items may be refunded for store credit.


Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@bellenubian.com and send your item to: 

Belle Nubian Skincare

466 Grand Ave

Brooklyn, NY 11238

United States



Return Address

To return your product, you should mail your product to: 

Belle Nubian Skincare

466 Grand Ave 

Brooklyn,NY 11238

United States 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


 

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